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Contact Us

For Student Loan Borrowers

Contact us by selecting an option below:

For Credit Disputes

Download, print, and mail the Direct Credit Dispute Form (PDF) to:

AES Credit
P.O. Box 61047
Harrisburg, PA 17106-1047

Or write to us at the address above with the following information:

  • Your full name, address, and account number
  • Identification of the specific credit report tradeline(s) disputed and details regarding the reason for the dispute. Also, enclose any supporting documentation relevant to the dispute.

NOTE: If you don't have your account number, sign in to Account Access to obtain it.

For Default Collections

For more Information about credit reporting of defaulted loans, financial aid eligibility for defaulted borrowers, and wage garnishment you can contact us:

For Loan Consolidation

Visit for more details.

For Schools and Financial Aid Officers

For assistance with FFELP and Alternative (private) Loan Servicing, contact us.

For Current and Prospective Lenders

Banking industry professionals are welcome to contact us for more information.

For Media Inquiries

Reporters, journalists, and other media professionals, please contact us.

Account Access

Did you know that by signing in to your account you can:

  • Change your address?
  • Check your loan balance?
  • Make a payment?
  • View your payment history and billing details?
  • Get your reportable tax information?



Still Have Questions?

Review our FAQs to get answers to your questions.